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Privacy Policy

FitOnTrack respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be used, and the choices available to you when you use FitOnTrack websites, accounts, fitness assessments, programs and related services.

By using FitOnTrack, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use FitOnTrack, we may collect information such as:

  • Name
  • Email address
  • Account and login information
  • Age or date of birth
  • Gender, where relevant to calculations or recommendations
  • Height, weight and body measurements
  • Fitness goals
  • Training experience
  • Exercise preferences
  • Available equipment
  • Workout schedule and availability
  • Fitness assessment responses
  • Workout completion and progress information
  • Program purchases and order history
  • Communications you send to us
  • Technical information such as browser type, device type, IP address and website usage information

You are responsible for ensuring that information you provide is accurate and belongs to you.

2. Health and Fitness Information

Some FitOnTrack features may ask for information relating to your physical condition, injuries, limitations, medical conditions or other health-related circumstances.

This information may be considered sensitive personal information or health information under certain privacy laws.

We request this information only where it is useful for purposes such as:

  • fitness safety screening
  • identifying potential exercise limitations
  • improving program recommendations
  • providing more appropriate fitness guidance
  • avoiding unsuitable program suggestions
  • supporting your fitness profile and progress

Where required by applicable law, we will process sensitive health-related information based on your consent.

You should only provide information that you are comfortable sharing.

FitOnTrack is a fitness service and does not use this information to provide medical diagnosis, treatment or medical advice.

3. Fitness Assessments and Recommendations

FitOnTrack may use information from your profile and assessment to recommend programs that appear suitable for your goals, experience, schedule and other selected criteria.

Recommendations may be generated automatically using predefined program-selection rules.

These recommendations are intended to help you navigate available fitness programs. They should not be interpreted as medical assessments or professional healthcare decisions.

4. Information About Your Workouts

When you use a FitOnTrack program, we may store information including:

  • workouts assigned to you
  • scheduled workout dates
  • completed workouts
  • completed exercises
  • skipped or rescheduled sessions
  • program progress
  • program completion
  • progression through available program levels
  • completion certificates

This information allows FitOnTrack to provide the core functionality of your fitness program.

FitOnTrack is not intended to function as a comprehensive calorie, meal or supplement consumption tracker.

5. Payment Information

When you purchase a paid program, payment transactions may be processed by third-party payment providers.

FitOnTrack may receive information such as:

  • payment status
  • transaction or payment reference
  • amount paid
  • currency
  • order information
  • limited billing information

Your full payment card or banking credentials are generally processed by the applicable payment provider rather than stored directly by FitOnTrack.

Payment providers process information according to their own privacy policies and security practices.

6. How We Use Your Information

We may use personal information to:

  • Create and maintain your FitOnTrack account
  • Provide fitness assessments
  • Calculate estimated energy requirements such as BMR or TDEE
  • Recommend appropriate programs
  • Provide purchased or free programs
  • Build and display your workout schedule
  • Record workout progress
  • Manage program progression
  • Generate eligible completion certificates
  • Process and maintain order records
  • Provide customer support
  • Send transactional and account-related emails
  • Send workout or program reminders where enabled
  • Maintain security and prevent abuse
  • Diagnose technical problems
  • Improve FitOnTrack services
  • Analyse general website and product usage
  • Comply with applicable legal obligations

We do not intend to sell your personal information to third parties.

7. Email and Communications

We may send service-related communications such as:

  • account messages
  • order confirmations
  • program-access information
  • password or security notifications
  • workout reminders
  • important changes affecting your account or programs

Where permitted and where you have chosen to receive them, we may also send promotional or educational communications.

You can unsubscribe from optional marketing communications using the unsubscribe option provided in the message or by contacting us.

Essential account, security and transactional messages may still be sent when necessary.

8. Cookies and Similar Technologies

FitOnTrack may use cookies and similar technologies to:

  • keep users signed in
  • maintain shopping or checkout sessions
  • remember preferences
  • secure the website
  • understand website usage
  • measure performance
  • improve user experience

Third-party analytics or payment services may also use cookies according to their own policies.

Where required by applicable law, non-essential cookies may be subject to your consent.

9. Analytics

We may use analytics technologies to understand how visitors and registered users interact with FitOnTrack.

Analytics information may include:

  • pages visited
  • approximate location
  • device type
  • browser
  • referral source
  • interactions with website features
  • session and performance information

Where reasonably possible, analytics information is used in aggregated form to improve the service.

10. When We Share Information

We may share limited personal information with service providers where necessary to operate FitOnTrack, such as providers responsible for:

  • website hosting
  • cloud infrastructure
  • email delivery
  • payment processing
  • analytics
  • website security
  • error monitoring
  • technical services

Service providers receive only the information reasonably required to perform their services.

Information may also be disclosed where reasonably necessary to:

  • comply with applicable law
  • respond to lawful government or regulatory requests
  • enforce our terms
  • investigate fraud or abuse
  • protect FitOnTrack, our users or others from harm
  • establish or defend legal claims

We do not share sensitive fitness or health-related information with advertisers for the purpose of allowing them to independently market products based on your health condition.

11. International Processing

FitOnTrack may use service providers located in different countries.

As a result, personal information may be processed or stored outside the country in which you live.

Where required, reasonable measures will be used to protect personal information when transferred internationally in accordance with applicable privacy laws.

12. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • maintaining your account
  • providing purchased programs
  • maintaining workout and program history
  • providing certificates
  • fulfilling contractual obligations
  • maintaining financial and transaction records
  • complying with legal requirements
  • resolving disputes
  • preventing fraud or abuse

Different categories of information may have different retention periods.

Where information is no longer reasonably required, we may delete or anonymise it subject to applicable legal requirements.

13. Account Deletion and Your Information

You may request deletion of your FitOnTrack account and associated personal information.

Certain information may need to be retained where legally required, including transaction, tax, fraud-prevention or dispute-related records.

Deleting an account may result in loss of access to:

  • purchased programs
  • workout history
  • progress data
  • certificates
  • saved assessments
  • other account-linked content

Where technically and legally possible, personal information that is no longer required will be deleted or anonymised.

14. Your Privacy Rights

Depending on where you live, privacy law may provide rights including the ability to:

  • Request access to personal information held about you
  • Request correction of inaccurate information
  • Request deletion of eligible information
  • Withdraw consent where processing relies on consent
  • Object to certain processing
  • Request restriction of certain processing
  • Request a portable copy of eligible information
  • Opt out of eligible marketing communications

These rights may be subject to legal exceptions and identity verification.

You may contact FitOnTrack to exercise an applicable privacy right.

15. Security

We take reasonable technical and organisational precautions intended to protect information against unauthorised access, alteration, disclosure or loss.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You should use a strong and unique password for your FitOnTrack account and avoid sharing your login credentials with others.

16. Children's Privacy

FitOnTrack is not designed for children who are below the minimum age permitted to independently use online services in their jurisdiction.

Where a particular FitOnTrack service specifies a minimum age requirement, users must satisfy that requirement.

If we become aware that personal information from a child has been collected contrary to applicable requirements, we may take reasonable steps to delete the information or restrict the account.

17. Third-Party Websites and Services

FitOnTrack may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, accuracy or content of independently operated third-party services.

You should review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

FitOnTrack may update this Privacy Policy as the service develops, new features are introduced, or legal requirements change.

When material changes are made, the updated policy will be published on the website with a revised effective date.

Continued use of FitOnTrack after an updated policy becomes effective is subject to the updated policy, to the extent permitted by applicable law.

19. Contact Us

For privacy questions, requests relating to your personal information, or concerns about how your information is handled, please contact:

FitOnTrack
Email: hello@fitontrack.com
Website: fitontrack.com

For privacy-right requests, please use the email address associated with your FitOnTrack account where possible so that we can reasonably verify the request.