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Refund & Cancellation Policy

FitOnTrack provides digital fitness programs and related online services. Because digital content may become available immediately after payment, refund eligibility is different from the return of a physical product.

This Refund & Cancellation Policy explains when a refund may or may not be available.

1. Digital Products

FitOnTrack products may include:

  • Structured workout programs
  • Program schedules
  • Nutrition guidance
  • Supplement guidance
  • Fitness-related digital resources
  • Access to program progression and completion features

These products are delivered digitally through your FitOnTrack account.

No physical product is shipped.

2. Change-of-Mind Refunds

Once a purchased program has been activated or made available in your FitOnTrack account, we generally do not provide refunds solely because you changed your mind.

This includes situations where:

  • You decided not to start the program
  • You stopped following the program
  • You did not complete the program
  • You no longer have time to follow the program
  • You purchased a program and later preferred another program
  • You expected different personal fitness results
  • You did not use all available program features
  • You purchased a program despite clearly stated level, equipment or schedule requirements

Please review the program description and requirements before purchasing.

3. When a Refund May Be Provided

We may provide a full or partial refund where appropriate if:

  • You were charged more than once for the same purchase
  • Payment was completed but the purchased program was never made available
  • A serious technical problem prevents us from providing the purchased program and we cannot resolve it within a reasonable period
  • An incorrect amount was charged
  • A transaction was processed in error
  • We cancel a paid product before meaningful access has been provided
  • Applicable law gives you a mandatory right to a refund

We may first attempt to correct the problem before issuing a refund where the issue can reasonably be resolved.

4. Program Suitability

FitOnTrack provides information about factors such as:

  • Program level
  • Fitness goal
  • Training frequency
  • Workout duration
  • Required equipment
  • Program prerequisites

Users are responsible for reviewing this information before purchase.

A refund will not normally be provided because a user later determines that a program is too difficult, too easy or inconvenient when the relevant requirements were reasonably disclosed before purchase.

If FitOnTrack incorrectly recommended a program because of a technical error in our system, please contact us so the situation can be reviewed.

5. Health or Medical Circumstances

Your health and safety are more important than completing a program.

If you become unable to continue exercising because of an injury, illness or medical circumstance, you should stop training where appropriate and seek professional medical advice.

A medical circumstance does not automatically create a refund entitlement for a digital program that has already been supplied.

However, you may contact us and we may review exceptional circumstances individually.

We may request reasonable information necessary to understand the request, but you should not send unnecessary confidential medical records.

6. Fitness Results

FitOnTrack does not guarantee specific fitness outcomes.

Refunds are not provided solely because you did not achieve a particular result such as:

  • A specific amount of weight loss
  • A particular amount of muscle gain
  • A particular strength increase
  • A specific change in body measurements
  • A certain appearance
  • Results within a particular timeframe

Fitness outcomes vary between individuals and depend on many factors outside FitOnTrack's control.

7. Duplicate Purchases

If you accidentally purchase the same program more than once for the same account, contact us as soon as possible.

After verifying the duplicate transaction, we will normally refund the unintended duplicate payment where appropriate.

8. Failed or Incomplete Payments

If a payment fails, is declined or remains pending, no refund is normally required because the transaction may not have been successfully completed.

If your bank or payment provider shows a charge but FitOnTrack does not show a successful order, please contact us with the relevant transaction details.

Some temporary authorisations may disappear automatically according to your payment provider's procedures.

9. Cancellation

FitOnTrack programs are generally sold as one-time digital purchases rather than recurring subscriptions, unless a particular product expressly states otherwise.

A one-time purchase cannot ordinarily be "cancelled" after the digital product has already been supplied.

If FitOnTrack introduces subscription-based products in the future, the applicable billing and cancellation terms will be clearly disclosed before purchase.

10. Promotional Purchases

Programs purchased using:

  • Coupon codes
  • Promotional discounts
  • Launch offers
  • Bundle discounts
  • Special pricing

remain subject to this Refund & Cancellation Policy.

A discounted purchase does not automatically become refundable because the promotion later ends or another promotion offers a lower price.

11. Free Programs

No monetary refund is available for a program provided free of charge.

FitOnTrack may modify or discontinue free programs without creating a refund obligation.

12. Refund Request Process

To request a refund or report a payment problem, contact:

FitOnTrack
Email: hello@fitontrack.com
Website: fitontrack.com

Please provide:

  • Your name
  • Email address associated with your FitOnTrack account
  • Order number
  • Program purchased
  • Date of purchase
  • Reason for the request
  • Relevant transaction details, if applicable

Please do not send full card numbers, passwords or banking credentials.

13. Review of Requests

Refund requests will be reviewed based on:

  • The nature of the issue
  • Whether program access was provided
  • Whether the program was accessed
  • Payment records
  • Technical records where relevant
  • The reason for the request
  • Applicable consumer-protection requirements

Submitting a request does not automatically guarantee approval.

14. Approved Refunds

Where a refund is approved, it will normally be returned using the original payment method where technically possible.

The time required for funds to appear in your account may depend on:

  • Payment provider
  • Bank
  • Card network
  • Country
  • Currency

FitOnTrack cannot control processing delays after a refund has been submitted to the payment provider.

15. Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact FitOnTrack before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Fraudulent or abusive payment disputes may result in restriction of the associated account where permitted by law.

Nothing in this section prevents you from exercising legitimate rights available through your bank, payment provider or applicable law.

16. Mandatory Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded.

If applicable law provides you with stronger cancellation, refund or digital-content rights, those mandatory rights will continue to apply.

17. Changes to This Policy

FitOnTrack may update this Refund & Cancellation Policy as the platform, products, payment methods or applicable requirements change.

The latest version will be published on the FitOnTrack website with an updated effective date.